Caravel is conversational intelligence that helps you understand how to build better products, how to engage for better outcomes, and how to accelerate growth.
Caravel gives your teams an objective, data-driven space to gain clarity and alignment on work that brings value to customers. It makes conversational insights easy to access, measure, and to act on, so you focus on building experiences your customers will love.
Using Caravel you get:
A real-time hub for all of your conversations and customer feedback that is instantly searchable by keywords, themes, sentiment, emotions, and more.
Reports with conversational analytics and insights that surface trends in sentiment, emerging themes, issues, strengths, churn risks, your best advocates, engagement quality, and more.
No-code AI to automatically tag every conversation for topics and intents
Automations that use context to boost team productivity in your tools and the value of information in your databases